At Fituno, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully to understand your rights and responsibilities.
Return Conditions
We accept returns under the following conditions:
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Returns are accepted within 30 days of receiving the product (unless otherwise specified).
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The product must be unused, undamaged, and in its original packaging with all tags attached.
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If the item has a quality issue or was damaged during shipping, please provide clear photos as proof.
Non-Returnable Items
The following items are not eligible for returns:
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Products that have been used or damaged by the customer.
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Sale items, customized, or personalized products unless there is a proven quality issue.
Return Process
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Request a Return: Contact our customer service team with your order number and the reason for return.
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Return Confirmation: We will respond and confirm your return request within 1–2 business days.
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Return Address: Once approved, we will provide the return address and detailed instructions.
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Return Shipment: Please ship the item within 15 days of receiving confirmation and provide the tracking number.
Return Shipping Costs
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If the return is due to a quality issue or incorrect item sent, we will cover the return shipping costs.
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If the return is due to personal reasons (e.g., change of mind, wrong size ordered), the customer is responsible for the return shipping costs.
Restocking Fee
We do not charge any restocking fees.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be issued to your original payment method within 10 business days.
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Your bank or credit card provider may take additional time to process the refund. If you do not receive your refund within 15 business days, please contact us.
Order Cancellation
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Cancellation Window: Orders can be canceled free of charge within 24 hours of payment.
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How to Cancel: Contact our customer service team with your order number to request a cancellation.
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After Shipping: If the order has already shipped, it cannot be canceled. You may return the item once it is delivered by following our return process.
If you have any questions or need assistance, feel free to contact us at support@fituno.shop.